Day to day
Joining, earning, redeeming, correcting mistakes, and training staff.
How customers join your program
Customers join by opening a link you share. Here is where to find that link, what they see when they tap it, and how to ask without holding up the queue.
Issuing points at the counter
Points are awarded by hand from your Customers page. Here is the flow, how to find the right person fast, and how to do it without making the queue wait.
QR codes: how they work and where to put them
There are two QR codes in VivaPoints and they do opposite jobs. This is which is which, where to print yours, and what to do when a scan does not work.
Redeeming a reward
The customer taps the reward on their card, which creates a pending redemption. Someone on your side confirms it, and only then are the points deducted.
Fixing mistakes, and why the ledger matters
Every point issued, spent or corrected is a permanent line that is never overwritten. Here is how to correct an over-award, and why that design is what makes your numbers trustworthy.
Training your staff in 15 minutes
Your staff need to do three things and know one sentence. Here is a 15-minute session you can run on a quiet Tuesday, and a short what-to-do-when list for the counter.
Still stuck?
Email us and a human will answer.