Your customers
Reading your customer list, winning people back, and handling their data.
Understanding your customer list
The Customers page is one table of everyone in your programs. Here is what each column tells you and what to look for when you scan it.
Winning back customers who stopped coming
The gap between Members and Active (30d) on your Overview is your lapsed group. Here is how to size it honestly and what you can actually do about it.
Privacy and customer data
What VivaPoints stores about a customer, what you can see as the business, what you cannot, and how to answer the questions customers ask you.
Still stuck?
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