Building your program
Rules, rewards, expiry and naming — the decisions you make once.
Setting up your first program
A field-by-field walkthrough of the program builder, with a café example carried from the name all the way to the first reward.
Rewards, redemption and expiry
How to price the rewards in your program, how many to offer, what happens when a customer claims one, and where the expiry policy comes from.
Naming your points
The builder asks what one unit is called, in singular and plural. It is a smaller box than it deserves — here is how to choose a name you will not regret.
Multiple locations and business groups
VivaPoints has no location object. It has programs inside a business, and businesses inside an organization — here is which shape fits a second site, a second brand or a whole high street.
Editing a live program without breaking trust
Changing a program that customers have already joined is safe for the data and risky for the relationship. Here is which changes people feel, and how to make them anyway.
Still stuck?
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